Project Overview
In order to optimize the security checkpoint waiting times, Vienna Airport and its security service provider were looking for a system that allows to predict the number and show-up times of incoming passengers at the security checkpoints as well as the maximum number of passengers waiting in front. This allows a predictive and efficient planning of required security checkpoint resources and an optimized use of the queuing area.
The requirement for the optimized calculation approach was:
- Accurately forecast the number of expected passengers and their show-up time at the security checkpoints
- Accurately forecast the number of waiting passengers at security checkpoints fulfilling the desired level of service
- Calculate the staff requirements per time interval on a monthly/weekly/daily base
Services provided
On-site measurements were used to gain knowledge about the passenger behavior (e.g. show-up time at the security checkpoint) or operational conditions (e.g. throughput per lane). With SECURITY MANAGEMENT SOLUTION powered by CAST, ARC applied a simulation model to cluster all information and to calculate the required security checkpoint resources to the best possible extent. Real-Life tests have proven that ARC’s calculation method is valid and leads to accurate results, which more than fulfil the client’s expectations.
Results and Benefit
In the course of this project, a comprehensive calculation algorithm to predict the required security checkpoint resources was elaborated. The optimized calculation method does not only improve the level of service for passengers (e.g. waiting times) but also reduces the time spend on staff planning and forecasting by the security service provider.
TOOLS USED
