CAST Terminal is the recommended simulation tool to check the compliance of terminal facilities with the desired Level of Service. CAST Terminal extensively has been used by IATA Consulting in projects with the focus on Level of Service Assessments.
Airports around the world strive to offer their passengers a pleasant journey. All optimization measures should begin with a fair-minded and unbiased analysis of the strengths and weaknesses of the passenger terminal. International organizations like IATA provide a framework to compare key performance indicators like waiting time and available space with. This allows assessing the level of service at an airport and comparing it with industry standards.