The SECURITY MANAGEMENT SOLUTION powered by CAST significantly reduces queues and waiting times and optimizes resource utilization by predicting demand and facilitating proactive resource management. In consequence an improved level of service (LOS) leads to highest passenger satisfaction and optimized staffing reduces the operational costs.
The SECURITY MANAGEMENT SOLUTION predicts the exact passenger flow demand for planning purposes (monthly, weekly, next day) as well as actual terminal operations based on operational data (AODB).
Specially trained algorithms determine the matching resource requirements to achieve defined quality targets (Level of Service – LOS) for the forecasted passenger flow demand.
Based on big data analysis and deep learning technologies, extensive (historical) data is used to learn the system passenger behavior for a wide range of situations, thus enabling extremely accurate demand forecasts.
The key to the successful implementation of optimized passenger flow prediction and resource planning is the combination of technology and service. In close cooperation with the customer, the ARC team develops a tailor-made concept that includes all components from big data analysis and CAST software to training and change management. This approach is far superior to purely technological solutions, as this is the only way to ensure maximum user acceptance and efficiency.
“Looking back, 2017 was a highly successful year both for our passengers and for the airport. There were less passenger complaints than ever before. The better planning of resources was also an outstanding economic success."
"The security checkpoint situation at Dusseldorf Airport has significantly improved compared to last year. We as an airline, as well as our customers, have benefited enormously from this improvement, which has led to less flights being delayed due to late passengers at the gate. We are very pleased that ARC made the customer journey at Dusseldorf Airport easier and faster."
“[…] The collaboration with ARC supported Cologne/Bonn Airport in achieving the most efficient checkpoint staffing. The accurate demand prediction resulted in considerably lower waiting times. All partners involved in the project are very satisfied with the results achieved."
The combination with the PAX FLOW SOLUTION gives you the unique opportunity to compare the prediction with live data. Managing your whole terminal operations effectively now gets easier.