Munich Airport’s terminal 1 contains several security checkpoints distributed in the terminal. Depending on the allocation and passenger loads the several checkpoints face various loads throughput the day, which may lead to an imbalanced demand.
Munich Airport had already introduced a sensor system, providing live data regarding the current queueing and waiting time situation at all checkpoints. This already enables to react on long queues and support a short-term queue management. In order to optimize the terminal resource disposition Munich Airport was looking for a system that allows to:
Airport Research Center set-up a comprehensive IT solution based on CAST Express technology. Integrated to the Airport’s operation systems it considers live information such as:
Based on this data the simulation model can provide a fast-time predictive analysis of the passenger processors including:
Providing the different stakeholders of Munich Airport with this precise view on the next hours of operations heavily increases the situational awareness in their daily work. This allows Munich Airport to operate more efficiently in terms of resource disposition, staff planning and passenger flow management. In particular the reactive approach of staff planning could be substituted by a pro-active one which leads to a much more efficient use of staff and better passenger convenience.